Shipping Policy

1. Introduction to Our Shipping Standards

At Carry Zone, we understand that purchasing fine jewelry is an exciting experience, and you are eager to receive your beautiful new pieces as quickly and safely as possible. We are deeply committed to providing a reliable, transparent, and swift shipping experience. This comprehensive Shipping Policy outlines our order processing times, delivery estimates, shipping rates, and the protocols we follow to ensure your jewelry arrives securely at your doorstep. By placing an order with Carry Zone, you agree to the shipping terms and conditions detailed below.

2. Order Processing and Handling Time

To ensure the highest level of quality control, every jewelry piece undergoes a meticulous final inspection and secure packaging process before it leaves our facility.

Handling Time: All orders require a standard processing and handling time of 1 to 2 business days (Monday to Friday).
Business Days: Please note that our business days are Monday through Friday, excluding weekends (Saturday and Sunday) and observed US Federal Holidays. Orders placed on weekends or holidays will begin processing on the following business day.

3. Order Cut-Off Time

To streamline our fulfillment operations, Carry Zone implements a daily order cut-off time.

Daily Cut-Off: Our daily order cut-off time is 5:00 PM (GMT -5:00).
Orders placed and successfully authorized before 5:00 PM (GMT -5:00) on a business day will be counted as placed on that day for processing purposes. Orders placed after this time will be considered as placed on the subsequent business day.

4. Shipping Destinations and Geographical Limits

Currently, Carry Zone proudly ships to all 50 states within the United States, including Alaska and Hawaii, as well as US Territories.

International Shipping: At this time, we do not offer international shipping. We are focusing our logistics entirely on providing the best possible domestic delivery experience for our US-based customers. We do not ship to P.O. Boxes or APO/FPO military addresses due to carrier restrictions on high-value jewelry items.

5. Estimated Transit Times and Shipping Rates

We partner with top-tier logistics carriers to deliver your items promptly. Once your order has cleared our 1 to 2 business day handling process and is dispatched from our fulfillment center, the transit time begins.

Standard Domestic Shipping: The estimated transit time for standard delivery within the United States is 3 to 5 business days.
Shipping Rates: We charge a flat shipping rate of $15 for all standard domestic orders.
Free Shipping Offer: Carry Zone is delighted to offer FREE Standard Shipping on all orders over $50.00. This discount is automatically applied at checkout once your subtotal reaches the qualifying amount.
(Note: Transit times are estimates provided by the shipping carriers. While we do everything in our power to ensure timely delivery, Carry Zone cannot be held responsible for carrier-related delays caused by severe weather conditions, natural disasters, or unprecedented high-volume seasonal delays).

6. Order Tracking and Transparency

We believe in keeping you informed every step of the way. As soon as your order is packaged and a shipping label is created, you will receive an automated Shipping Confirmation Email.

This email will contain a direct link and a unique Tracking Number.
You can use this tracking number on our website’s tracking page or the carrier’s official website to monitor the real-time movement of your package. Please allow 24 to 48 hours for the carrier’s tracking system to update and display the initial movement of your package.

7. Secure Packaging for Jewelry

Jewelry is fragile and valuable. At Carry Zone, we do not take any chances with your purchase. Every item is carefully placed inside a premium Carry Zone jewelry box or velvet pouch, which is then secured within a durable, tamper-evident shipping mailer. We do not print explicit branding on the outer shipping box that indicates high-value jewelry is inside, ensuring discretion and reducing the risk of theft during transit.

8. Incorrect Shipping Addresses and Undeliverable Packages

It is the sole responsibility of the customer to ensure that the shipping address provided at checkout is 100% accurate, complete, and secure.

Address Errors: If you realize you have made an error in your shipping address, you must contact our support team at support@carryzone.shop immediately. We will do our best to correct the address if the order has not yet been processed. However, once an order has entered the dispatch phase or has been handed over to the carrier, we are legally unable to alter the delivery address.
Returned to Sender: If a package is returned to our Honolulu facility by the carrier due to an “undeliverable address,” “insufficient address,” or because the customer refused the package, we will contact you via email. The customer will be responsible for paying a re-shipping fee to have the package dispatched again. If the customer opts for a refund instead, the original shipping charges (and any return-to-sender carrier fees) will be deducted from the total refund amount.

9. Lost, Stolen, or Damaged Packages

We take utmost care in dispatching your orders, but once the package is in the custody of the shipping carrier, Carry Zone transfers liability.

Damaged Upon Arrival: If your package arrives visibly damaged, please take clear photographs of the unboxing process and the damaged jewelry immediately. Contact us at support@carryzone.shop within 48 hours of delivery so we can file a claim with the carrier and arrange a replacement for you.
Lost or Stolen Packages: If your tracking information marks the package as “Delivered” but you cannot locate it, please check with your neighbors, family members, or property manager first. If it is still missing, please contact the shipping carrier directly to initiate a trace. Carry Zone is not liable for packages that are stolen from porches or mailboxes after the carrier has confirmed delivery.

10. Contact Information for Shipping Inquiries

If you have any questions or concerns regarding the whereabouts of your order, our shipping practices, or delivery times, our customer care team is always ready to assist you.

Email Support: support@carryzone.shop
Operating Hours: 9:00 AM – 5:00 PM, Monday to Friday (GCMT -5:00)
Corporate Address: 1450 Ala Moana Blvd, Honolulu, Hawaii 96814, United States