1. What are your operating hours? 

Our standard operating hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT -5:00). We do not process orders or respond to standard support inquiries during weekends or recognized public holidays.

2. How long does it take to process and deliver an order?

Our order processing and handling time takes exactly 1 to 2 business days from the moment your order is placed. The daily cut-off time for processing is 5:00 PM (GMT -5:00). Once the package is handed over to our shipping carriers, standard transit time takes an estimated 3 to 5 business days for delivery within the United States.

3. What is your return policy for jewelry items? 

We offer a strict 30-day return window starting from the day your package is delivered. To be eligible for a return, the jewelry must be completely unworn, unaltered, and securely placed in its original packaging with all accompanying tags. We strictly require customers to contact us at support@carryzone.shop to receive a Return Merchandise Authorization (RMA) number before sending any items back to our return facility.

4. How can I track the status of my shipment?

Once your order has completed the 1 to 2 business day handling phase and is dispatched, you will receive an automated shipping confirmation email. This email will contain your specific tracking number and a link to the carrier’s website, allowing you to monitor the transit progress of your package until it reaches your designated shipping address.

5. What should I do if I receive a damaged or incorrect item?

If you receive a damaged package, a defective item, or a product that does not match your original order receipt, please contact us immediately at support@carryzone.shop We request that you include your order number and clear photographs of the item and packaging in your email. Our team will review the provided information during our standard business hours and guide you through the resolution process.

6. Can I modify or cancel my order after it has been placed?

If you need to make changes to your shipping address or cancel your order, you must contact us as soon as possible. Because our processing time begins immediately, we can only accommodate modifications or cancellations if the request is received before the 5:00 PM (GMT -5:00) cut-off time on the day of purchase, provided the order has not yet been dispatched to the carrier. Once an order is in transit, no modifications can be made.

7. How can I get in touch with customer support?

For any further questions or direct assistance regarding your orders, you can reach our support team via email at support@carryzone.shop We aim to review and respond to all customer inquiries systematically during our Monday to Friday, 9:00 AM to 5:00 PM operating hours.