Refund & Return Policy – Carry Zone

At Carry Zone, customer satisfaction is our top priority. This policy explains how you can return items and request refunds.

1. Return Eligibility

• Items can be returned within 15 days of delivery.
• The product must be unused, undamaged, and returned in its original packaging.
• Returns are subject to stock availability and approval by our support team.
• Items damaged due to misuse are not eligible for return.

2. Return Process

• Contact our support team to initiate a return request.
• Approved returns should be shipped back with all original packaging.
• Once the returned item is received and inspected, refunds (if applicable) will be processed via PayPal within 5–7 business days.

3. Refund Eligibility

• Refunds are only offered if the product has a proven manufacturing defect or approved return.
• Items damaged due to misuse or mishandling are not eligible for a refund.
• Exchanges are accepted within 30 days of receiving the product, depending on stock availability.

4. Non-Refundable / Non-Returnable Items

• Items damaged due to misuse.
• Products returned after 15 days from delivery.
• Items missing original packaging or accessories.

5. Contact for Returns & Refunds

For any questions, returns, or refund requests, please contact our support team below.